Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original condition to be considered for refund or replacement. The merchandise and packaging must not be defaced or damaged.  Proof of purchase such as an order number or receipt will be needed.  Customer agrees to pay the return shipping for non-defective item returns. ~~We never charge a restocking fee.

To start a return, you can contact us at info@cerizona.com.  Once your return is approved, we’ll send you a return label, as well as instructions on how and where to send your package.

You can always contact us for any return questions at info@cerizona.com.

Damages and Issues
Every product you buy from us must be free of defects or you may return it free of charge for a full refund or replacement.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item.  We will definitely make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  You will be refunded within 24 business hours of receipt of the returned item.

Refunds
We will notify you once we’ve received your return.  Once the return is accepted, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.